Delete Your NeuroVisual Trainer Account
This page explains how to request deletion of your account in NeuroVisual Trainer, the vision therapy app by OcuDigital Technologies Inc., and what happens to your data when you do. It applies to accounts used on the website, the desktop app and the Android app.
How to request deletion
From the app or website
- Log in to NeuroVisual Trainer at neurovisualtrainer.com/login, or in the app.
- Open My Account: click your name in the side menu, or on a phone tap Settings, then My Account.
- Tap Delete my account, then Request deletion.
By email
If you can't log in, email info@ocudigital.com from the email address on your account, with the subject "Account deletion request". We may ask for more information to confirm that the account is yours.
We process deletion requests within 30 days, and confirm by email when your account has been deleted.
If you have an active subscription, we cancel it as part of deleting your account. You don't need to cancel it first.
Data that is deleted
- Your account details: name, email address, password and login sessions
- Your profile and settings, including screen calibration
- Your exercise results, progress and activity history
- Your clinic memberships and invitations
Data that is kept
- Billing records. Invoices and payment records are kept for as long as tax and accounting laws require. Card details are held by our payment processor, Stripe, and never by us.
- Anonymized data. Data that has been fully anonymized, and can no longer identify you, may be kept for research and service improvement, as described in our Privacy Policy.
- Legal obligations. We keep any other data only where the law requires us to, or to resolve disputes, as described in our Privacy Policy.
- Backups. Deleted data may remain in encrypted backups until those backups expire on our regular backup schedule. Backups are used only to restore the service after a failure.
If your clinic set up your account
If your account was created by your optometrist or vision therapy clinic, your clinic may also hold its own records of your therapy. Contact your clinic about those records.
Questions
For questions about deleting your data, contact us at info@ocudigital.com, or see our Privacy Policy.